Valentine Group Health
Advocacy
Learn how to be your own self advocate.
The Joint Commission – www.thejointcommission.org
- Speak up Series for example: Speak Up: Know Your Rights: http://www.jointcommission.org/multimedia/speak-up-know-your-rights/
- Safer Patient Newsletter – sign up (free)
Patient Centered Care
Learn about Patient Centered Care and How You Can Advocate for it at Your Hospital
- Planetree – www.planetree.org
- Patient Notebook: http://planetree.org/wp-content/uploads/2012/06/Planetree-Same-Page-Patient-Notebook.pdf
- Institute for Patient and Family Centered Care www.ipfcc.org
- Picker www.nrcpicker.com
- Overview of Patient-Centered Dimensions: http://www.nrcpicker.com/member-services/eight-dimensions-of-pcc/
The Eight Dimensions of Patient-Centered Care grew out of years of research by the Picker Institute and Harvard Medical School, thousands of interviews, and the experiences of caregivers and patients. Analysis of this industry-changing research showed that there are certain things, certain behaviors no less, that are instrumental to patients’ healing, feeling cared for, and having a positive patient experience. From that research, we now understand what matters most to patients.
Selected Readings
You are a key member of your health care team. Therefore, it is essential that you develop a relationship where you feel you can ask questions, bring up your concerns, ask for clarification or request options in planning your care. Since you are paying for these services either through insurance, co-pays or a combination of payment plan, you will receive better care if you can have an open relationship with your care provider and approach concerns with confidence that you will receive answers and direction.
