Resources

Advocacy

Learn how to be your own self advocate.

The Joint Commission – www.thejointcommission.org

• Speak up Series for example: Speak Up: Know Your Rights: http://www.jointcommission.org/multimedia/speak-up-know-your-rights/
• Safer Patient Newsletter – sign up (free)

Patient Centered Care

Learn about Patient Centered Care and How You Can Advocate for it at Your Hospital

• Planetree – www.planetree.org
• Patient Notebook:  http://planetree.org/wp-content/uploads/2012/06/Planetree-Same-Page-Patient-Notebook.pdf
• Institute for Patient and Family Centered Care www.ipfcc.org
• Picker www.nrcpicker.com
• Overview of Patient-Centered Dimensions: http://www.nrcpicker.com/member-services/eight-dimensions-of-pcc/

The Eight Dimensions of Patient-Centered Care grew out of years of research by the Picker Institute and Harvard Medical School, thousands of interviews, and the experiences of caregivers and patients. Analysis of this industry-changing research showed that there are certain things, certain behaviors no less, that are instrumental to patients’ healing, feeling cared for, and having a positive patient experience. From that research, we now understand what matters most to patients.

Selected Readings

1. Walton. Communicating with Family Caregivers.